Effective communication
Provided by Osteopathy Australia
Relevant for: Osteopathy
About this course
An eLearning module that guides clinicians to identify and refine their personal communication style and to address barriers to effective interaction. It covers the influence of culture, stereotypes and bias, methods for recognising and responding to difficult behaviours, and practical techniques for managing challenging situations.
Topics: communicationcultural competencebiasdifficult behaviourconflict resolution
Techniques: active listeningde escalationcommunication techniques